Frequently asked questions

Anyone over the age of 23 in possession of a driving license valid under the laws of Singapore with 2 years of driving experience can use the Audi on demand service.

Yes you may drive using an overseas driver’s license if it is duly valid under the laws of Singapore and meets the criteria outlined in the Membership agreement.

The Audi on demand opening hours are 9am-8pm Monday to Saturday and 10am-7pm on Sundays and Public Holidays.

Yes, you can still head into Malaysia with our vehicles. Please prepare your own “Touch n Go” card as per normal for entry and tolls. Audi on demand will provide you with the vehicle logcard for ease of entry into Malaysia without an RFID tag. Audi Singapore Pte Ltd and Premium Automobiles Pte Ltd reserve the rights to amend the terms and conditions without prior notice.

There are no mileage restrictions on any of the Audi on demand vehicles.

Yes, you are allowed to put bridal decorations on our Audi on demand cars. However, do note the car is to be returned in its original condition after use. If in any situation, the decorations were to cause any stains or scratches on the car and requires spot cleaning or additional repair works, the fee will be charged to the user.

Unfortunately all of the Audi on demand vehicles are non-smoking vehicles. This is so we can maintain the vehicles to the highest possible standards for both you and other customers.

Yes, you can carry your pet inside of your Audi on demand vehicle. Please ensure your pet travels in an animal carrier at all times. This is so we can maintain our vehicles to the highest possible standards for both you and other customers.

Please stop the vehicle, park in a secure and safe location and contact the Audi Roadside assistance team on (+65) 9828 1233.

We are happy to provide accessories such as child seats upon request for your vehicle. Please call the Audi on demand team on (+65) 6690 0280 and let us know your requirements in advance if possible. Please note these will be subject to availability.

As outlined in our Car Rental Agreement, you will be charged for the cost of any damaged, lost or missing accessories in the Audi on demand vehicle.

You can either bring your own ERP Cash Card or alternatively you can purchase one of our Audi branded cash cards from your concierge. For deliveries, please inform the concierge of your intention to purchase one in advance.

Yes, in order to reserve a vehicle you will need to sign up to be a member of Audi on demand. This is a free of charge, quick and simple process that can be carried out on our registration page.

The special thing about Audi on demand is that you know exactly which vehicle you are reserving. And this is the vehicle you get. Of course, changes can occur in exceptional cases. If this does happen, we will contact you in good time and offer you an alternative.

Vehicle handover and return is available during the opening hours of 9am-8pm Monday to Saturday and 10am-7pm on Sundays and public holidays. You can book your handover or return via the online booking application.

Your Audi on demand vehicle is instantly available at the Audi on demand hub. For concierge delivery, please book your vehicle at least two hours prior to the start time. You can reserve your Audi on demand vehicle up to 6 months in advance. Please note that model availability may be limited for last minute reservations.

If you change your plans, you can cancel your Audi on demand reservation up to 24 hours before the planned handover by logging into our online booking application. Please note that cancellation charges may apply for cancellations within 24 hours. If you would like to extend your current drive, please contact our Audi on demand team at (+65) 6690 0280 and they will do their best to accommodate your needs. For changes in delivery or pick up locations, please inform us at least 2 hours in advance.

Yes, you can change the Audi model by simply deleting your existing booking and making a new one with the desired model. This is done under “my bookings” in your log in area on the Audi on demand website.

You can book an Audi on demand vehicle for up to one month.

The minimum booking period is 4 hours.

There are two different ways that you can receive and return your vehicle. The first method is via visiting our Audi on demand hub located at the Audi showroom at 281 Alexandra Rd, Singapore 159938. The second method is through our delivery service. Our Audi on demand concierge will deliver and retrieve your vehicle from your chosen location within Singapore.

The duration of the vehicle handover depends on how much detail you require about the vehicle from our concierge. Our concierge will give you a full tour of the vehicle in as much or as little detail as you desire. Do note that in addition to the introduction to the vehicle, the handover includes the driving license verification.

If you need to delay or extend your booking, please let our Audi on demand team know at your earliest convenience by calling (+65) 6690 0280. Please note that this is dependent on the future availability of vehicles.

Yes, you will be charged according to the actual number of hours used, subject to the minimum booking amount. Please contact our Audi on demand team at (+65) 6690 0280 and they will do their best to accommodate your needs.

Please contact our Audi on demand team at least 2 hours before the scheduled time at (+65) 6690 0280 and they will do their best to accommodate your needs.

The QR code for your booking will expire 1 hour after your scheduled booking start time passes and your vehicle will be kept available for this time period. In the situation where you are going to be late collecting your vehicle please call our Audi on demand team at (+65) 6690 0280 and they will be able to assist further.

Audi on demand prices vary depending on model and usage period. All prices can be found on our website at Any other costs involved in the process of delivering the vehicle to the customer or retrieval for return to next destination are also to be borne by the customer, these costs include fuel costs, parking and electronic road pricing.

The price of Audi on demand vehicle includes the vehicle rental and a comprehensive insurance package. If you required a child seat, please inform us prior to vehicle delivery and we will do our best to fulfill your requirements.

You can decide. You can either return your vehicle with a full tank of fuel or the Audi on demand team will fill it up for you. There will be no extra cost for this service; we will just invoice you for the cost of the fuel we have required to fill up.

It is possible to pay the Audi on demand service by credit or debit card. Based on your usage period you will receive an invoice after the completion of the drive.

Every Audi on demand vehicle is covered by a comprehensive 3rd party insurance policy. This is outlined in the rental agreement.

Yes, you can add one additional driver to your booking. In order to do so, please inform us via email at Please state your additional drivers full name and NRIP/PP number along with a photograph of the front and back of their driver's license. Additional drivers are also subjected to all Audi on demand's terms and conditions as well as legal agreements.

Your safety is our primary concern, so please drive carefully when using our Audi on demand service. If an accident does happen please try to stay calm and follow the following procedures depending on the severity of the accident. For accidents involving personal injury: 1. Switch on the hazard warning lights and secure the accident scene if necessary. 2. Call emergency number 999, administer first aid as required and inform the relevant emergency services. For pure material damage: 1. Switch on the hazard warning lights and secure the accident scene if necessary. 2. Look around to see if there are any witnesses and take photographs of the damage if you have a camera on hand. 3. Never admit liability at the accident scene. 4. Note down the insurance details of the other party. 5. Fill out the damage report (in the vehicle wallet). 6. If you have any doubts about the vehicle’s roadworthiness, inform Audi on demand team during on (+65) 6690 0280. Otherwise, report the damage when you return the vehicle at the latest.

We look forward to receiving your feedback on your Audi on demand experience. Please share with us your experience via sending an email to or alternatively call us on (+65) 6690 0280.