Frequently asked questions

Anyone over the age of 23 in possession of a driving license valid under the laws of Singapore with 2 years of driving experience can use the Audi on demand service.

Yes you may drive using an overseas driver’s license if it is duly valid under the laws of Singapore and meets the criteria outlined in the Membership agreement.

The Audi on demand opening hours are 9am-8pm Monday to Saturday and 10am-7pm on Sundays.

Yes, you may take the vehicle into Malaysia.

Audi on demand allows you to drive an accumulative distance of 150km per day of the booking period. If you exceed this limit we will charge $1 per kilometer for every kilometer over the allowance. For hourly or bookings less than a day, the mileage restrictions will be prorated accordingly.

Unfortunately all of the Audi on demand vehicles are non-smoking vehicles. This is so we can maintain the vehicles to the highest possible standards for both you and other customers.

Yes, you can carry your pet inside of your Audi on demand vehicle. Please ensure your pet travels in an animal carrier at all times. This is so we can maintain our vehicles to the highest possible standards for both you and other customers.

Please stop the vehicle, park in a secure and safe location and contact the Audi Roadside assistance team on (+65) 9828 1233. *NOTE: Information provided must be used in conjunction with the information in the Audi Vehicle Owner’s Manuals. Refer to the vehicle’s Owner’s Manual for all information and warnings.

We are happy to provide accessories such as child seats upon request for your vehicle. Please call the Audi on demand team on (+65) 6690 0280 and let us know your requirements in advanced if possible. Please note these will be subject to availability and additional fees.

As outlined in our Car Rental Agreement, you will be charged for the cost of any damaged, lost or missing accessories in the Audi on demand vehicle.

The choice is yours. You can either bring your own ERP Cash Card or alternatively you can purchase one at our concierge.

Yes, in order to reserve a vehicle you will need to sign up to be a member of Audi on demand. This is a free of charge, quick and simple process that can be carried out on our registration page.

The special thing about Audi on demand is that you know exactly which vehicle you are reserving. And this is the vehicle you get. Of course, changes can occur in exceptional cases. If this does happen, we will contact you in good time and offer you an alternative.

Vehicle handover and return is available during the opening hours of 9am-8pm Monday to Saturday and 10am-7pm on Sundays and public holidays. You can book your handover or return via the online booking application.

Your Audi on demand vehicle is instantly available at the Audi on demand hub. For concierge delivery a please book your vehicle at least two hours prior to the start time. You can reserve your Audi on demand vehicle up to 4 weeks in advance. Please note that model availability may be limited for last minute reservations.

If you change your plans, you can cancel your Audi on demand reservation up to 24 hours before the planned handover by logging into our online booking application. Please note that cancellation charges may apply (app.sg.audiondemand.com). If you would like to extend your current drive, please contact our Audi on demand team at (+65) 6690 0280 and they will do their best to accommodate your needs.

Yes, you can change the Audi model by simply deleting your existing booking and making a new one with the desired model. This is done under “my bookings” in your log in area on the Audi on demand website.

You can book an Audi on demand vehicle for up to 28 days.

The minimum booking period is 4 hours.

There are two different ways that you can receive and return your vehicle. The first method is via visiting our Audi on demand hub located at the Audi showroom at 281 Alexandra Rd, Singapore 159938. The second method is through our delivery service. Our Audi on demand concierge will deliver and retrieve your vehicle from your chosen location.

You can specify any delivery and retrieval address of your choice within Singapore and our concierge will meet you there.

The duration of the vehicle handover depends on how much detail you require about the vehicle from our concierge. Our concierge will give you a full tour of the vehicle in as much or as little detail as you desire. Do note that in addition to the introduction to the vehicle, the handover includes the driving license verification.

If you need to delay or extend the booking delayed, please let our Audi on demand team know at your earliest convenience by calling (+65) 6690 0280. Do note that this is dependent on any future bookings.

Yes, you will be charged according to the actual number of hours used, subject to the minimum booking amount. Please contact our Audi on demand team at (+65) 6690 0280 and they will do their best to accommodate your needs.

Please contact our Audi on demand team at (+65) 6690 0280 and they will do their best to accommodate your needs.

The QR code for your booking will expire 30 minutes after your scheduled booking start time passes and your vehicle will be kept available for this time period. In the situation where you are going to be late collecting your vehicle please call our Audi on demand team at (+65) 6690 0280 and they will be able to assist further.

Audi on demand prices vary depending on model and usage period. All prices can be found on our website.

The price of Audi on demand vehicle includes the vehicle rental and a comprehensive insurance coverage but does not include other costs such as cash cards, parking charges, fuel and requests for any other optional accessories such as child seats.

Yes, you will need to return the vehicle with a full tank of fuel. If it is not so, the Audi on demand team will fill it up for you. There will be no extra cost for this service, but you will be invoiced for just the cost of the fuel used.

It is possible to pay the Audi on demand service by credit or debit card. Based on your usage period you will receive an invoice after the completion of the drive.

Every Audi on demand vehicle is covered by a comprehensive 3rd party insurance policy. This is outlined in the rental agreement.

Your safety is our primary concern, so please drive carefully when using our Audi on demand service. If an accident does happen please try to stay calm and follow the following procedures depending on the severity of the accident. For accidents involving personal injury: 1. Switch on the hazard warning lights and secure the accident scene if necessary. 2. Call emergency number 999, administer first aid as required and inform the relevant emergency services. For pure material damage: 1. Switch on the hazard warning lights and secure the accident scene if necessary. 2.. Look around to see if there are any witnesses and take photographs of the damage if you have a camera on hand. 3. Never admit liability at the accident scene. 4. Note down the insurance details of the other party. 5. Fill out the damage report (in the vehicle wallet). 6. If you have any doubts about the vehicle’s roadworthiness, inform Audi on demand team during on (+65) 6690 0280. Otherwise, report the damage when you return the vehicle at the latest.

We look forward to receiving your feedback on your Audi on demand experience. Please share with us your experience via sending an email to contact@sg.audiondemand.com or alternatively call us on (+65) 6690 0280.